Problems with computers, email, phone, Instructor Briefcase,  Angel, AccuTrack ?
     On campus CALL   -----> ext 4357 (HELP)
     Off campus CALL ---> (206) 870-4880
     EMAIL ----->  helpdesk@highline.edu
Media equipment request

 Outlook (Email) (see Training Videos)

• Access Your HCC Email via the Web
• Set up Outlook on your home computer/laptop
• How to Change Your Password
• Got SPAM?
  • Spam Filter Information ~ how it works and your options for controlling it
  • Report SPAM ~ When a piece of SPAM makes it to your inbox, forward it as an email attachment to is-spam@sophos.com.  See instructions for attaching an email (PDF).

 Passwords ~ must be changed every 110 days

• Password Standards (Updated May 27, 2009)
• Your initial account user name & password
• Options for changing your password
• Login screen to change your password
• My faculty or staff password won't work

References

• CIAC Hoax Busters Page
• Copyright Information

Resources (Also see "Instruction" )

• Elections  (contact helpdesk@highline.edu to get set up)
• Elluminate video conferencing - (info for participants and moderators)
      Getting Started  ~  FAQ's
• Entry Codes  (for faculty and staff)
• New...Instructor Schedules (post office hours and class times)
• Security (building access and alarm code requests)
• Survey Tool (contact helpdesk@highline.edu to get set up)
• Mailman Email Lists (Listservs)
  • Administer your listserv
  • View or subscribe to current lists
  • To request a new list, please email helpdesk@highline.edu  with the requested listname, owner, and brief description paragraph
• Blogs  (contact helpdesk@highline.edu to get set up)
• Wikis  (contact helpdesk@highline.edu to get set up)
• Camtasia
• Video production

Telecommuting

• Setting up VPN (Virtual Private Network)
  • MAC
  • PC with Windows XP
  • PC with Vista
• Telecommuting Policy
• Training Videos

Telephone System

• Quick reference guide for model 8403 (PDF)
• Quick reference guide for model 8410D (PDF)
• Voice mail system (PDF)

Technology in Instruction

• See "Instruction" page

Wireless Network ~ (how to connect to Highline's wireless network)

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This page was updated on 10/27/09
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